Refunds and Returns Policy

Effective Date: 08/17/2024

At Bee Nice Tattoo Supply, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our Refunds and Returns Policy below to understand your options.

1. Returns

Eligibility for Returns:

• Time Frame: You may return eligible items within 30 days from the date of receipt.
• Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. This includes any protective seals or labels that were intact upon delivery.

Non-Returnable Items:

• Opened or Used Products: Due to health and safety regulations, we cannot accept returns on opened or used products, including tattoo needles, inks, or aftercare products.
• Custom or Special Orders: Custom or special order items are not eligible for return.

Return Process:

1. Contact Us: To initiate a return, please contact our customer service team at [Insert Email Address] with your order number and reason for the return. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number if applicable.
2. Ship the Item: Package the item securely, including a copy of the original receipt and the RMA number if provided. Send the item to the return address provided by our customer service team.
3. Return Delivery Costs: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

2. Refunds

Refund Processing:

• Time Frame: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
• Refund Amount: The refund will include the cost of the item minus any applicable shipping charges. If the return is due to an error on our part or a defective product, we will cover the return shipping costs.

Partial Refunds:

• Restocking Fees: In some cases, a restocking fee may apply, especially for items returned outside the 30-day window or not in their original condition.
• Delivery Charges: Original shipping charges are non-refundable unless the return is due to our error.

3. Exchanges

Eligibility for Exchanges:

• Time Frame: You may request an exchange within 30 days of receipt.
• Condition: Items must be unused and in their original packaging.

Exchange Process:

1. Contact Us: To request an exchange, please contact our customer service team at [Insert Email Address] with your order number and details of the item you wish to exchange.
2. Return the Original Item: Follow the return process outlined above to return the original item.
3. Receive the New Item: Once we receive and inspect the returned item, we will process your exchange and ship the new item to you. Delivery charges for the replacement item will apply.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] with your order number and details of the issue. We will arrange for a replacement or refund, including any return shipping costs if applicable.

5. Contact Us

If you have any questions about our Refunds and Returns Policy or need assistance with a return or exchange, please contact us at:

Bee Nice Tattoo Supply
Contact Us